Employee Phone & Sales Training

Effectively utilizing customer service training can help teach your employees to maintain a high level of performance. Your customer service receptionists and support staff are your first point of contact between your company and your consumer.  This is your first impression which in most cases, the most important impression.   Empower your team with the best phone and sales skills to ensure your company is being represented the right way, every time.   

Our Employee Phone Skills Training and Sales Training courses provide your  staff with the knowledge, skills and tools to provide excellent customer care over the phone and in person.   Effective phone skills ensuring your staff is well-informed about your companies products and services and can effectively provide this information to your customers while producing a customer service experience that earns your business loyal customers.  

We offer Virtual and On-Site Training for your team.  

Phone Skills & Sales Training

ON-SITE TRAINING $2999

 

 

This two-day on-site course teaches support staff the essential fundamentals of excellent customer service.  Extraordinary customer services starts with your first impression. This first impression is in most cases, the customers phone call.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Phone Skills & Sales Virtual Training 

 $1950 (All Mini courses & Up to 3 team members) 

Individual Courses $699 

 

 

 

This Virtual Training Course offers a combination of educational training videos and Webinars  to teach your staff how to achieve excellence in a variety of areas including:  Phone Skills, Sales Training & Closing Deals, Retail Sales, Reception Skills and more.  Our Virtual Training Courses are perfect when On Site Training is not an option or for staff members who want to train on their own time outside of normal working hours.  Each Course includes a series of quick, easy to follow videos, a training handbook and  two 40 Minute Webinars with one of our trainers to work one-on-one with your staff. 

 

Phone Skills Course

A detailed focus on the Front Reception Support Staff.  (YOUR FIRST IMPRESSION)

  • Professionalism and first impression Greetings.  Smile on the phone, show the caller your excited and it’s a great place to work.  

  • Valuing the customer. “I am happy to assist you and Look forward to working with you. 

  • Appreciation.  We appreciate the opportunity to earn your business and work with you!

  • Qualifying the customer.  (identifying phone shoppers and how to overcome price request, securing an apt with payment, properly identifying the needs of the customer and ensuring the customers’ expectations are met (we are not the cheapest but not the most expensive)

  • Follow up.  Phone call confirmations.  Securing the appointment and appointment reminders.  How to rebook cancellations and to lose a customer, aids in achieving customer expectations, aids in closing sales, creates business opportunities.

  • Lead phone calls.  How to cold call, how to provide information that results in a booked appointment.  

 

Phone Skills Video Series included

  • Phone skills 101

  • Are you there?  Greetings/Tone/ and the Feel

  • Make a genuine impression

  • Crutch Words

  • Don’t say sorry- errors to avoid

  • Expect Results

  • No is a No No- finding solutions to a customers problem

  • Cold Calling

  • Avoid Price Shoppers

 

Sales Training Course Outline-

A detailed focus on how to perform effective sales, communicate with customers and close sales. 

Includes:  Handbook, Skills video series and one 40 minutes Webinar

 

Sales Skills. A detailed focus on identifying buyer types and personalities, achieving sales goals and consistency and closing deals. 

  • Incorporating front office systems for reception support staff to lock down sales

  • Performing the perfect consultation.  Getting 8/10 consultations to invest every month.

  • Receptionist up selling.  Add on sales! Getting event customers!!!!

  • Rebooked sales 

  • How to create consistency with every sale for big item sales. 

  • Achieving daily sales goals through 3 key steps 

  • How to create loyal customers that generate new sales every few months 

  • Creating the ultimate environment to close sales.  

  • Identify buyer types and personalities to earn business with each customer

 

Sales Skills Video Series included

  • Sales skills 101

  • ABC of sales ( Always Be Closing)

  • Always get a concession.  Don’t discount and cheapen yourself.

  • Ask for business. 

  • Assumptive Closing Ideas- close sales without customer closing off.

  • Double Close techniques for larger deals

  • It costs too much- How to change your customers perception

  • Feel, Felt ad found- getting your customer to envision the results

  • Overcoming, -“I have to talk to --------”

  • Be the Expert

  • Follow Up

 

Retail Skills Course

 A detailed focus to explore the customer service in retail sales.  We teach your staff to wow every customer through product knowledge and trust, back office up-selling and effective product placement.  

Includes, Handbook, Retail Skills Video Series and one 40 minute Webinar.

 

  • How to impress your customer within your greeting

  • Right to sell

  • Right to recommend

  • Acknowledging queuing customers

  • Power of placement

  • Power of demonstration

  • Samples--- not always a good thing

  • Turn a retail sale into a service consultation

  • How to up-sell at rebooking

  • How to sell in the treatment room

 

Retail Skills Video Series included 

 

  • Retail 101-  what you don’t know about retail sales

  • I don’t know- NEVER use these words

  • Opening Line

  • Mirroring

  • Take Control

  • Appearance

 

 

 

Customer Personality Types

This course looks at the several personality types of buyers, trainers your staff how to identify them and use the right strategies to earn business. 

Includes: Handbook and video training series, one 40 minutes webinars

 

Identifying Customer Buyer Types- 

 

  • Customer personality types-  learn the top 6 personalities to look for

  • Driver personality

  • Expressive personality

  • Amiable personality

  • Analytical personality

  • Know it all buyer

  • Indecisive buyer

  • Emotional buyer

Day One : Phone Etiquette. 

A detailed focus on the Front Reception Support Staff.  (YOUR FIRST IMPRESSION)

 

  • Professionalism and first impression Greetings.  Smile on the phone, show the caller your excited and it’s a great place to work.  

  • Valuing the customer. “I am happy to assist you and Look forward to working with you. 

  • Appreciation.  We appreciate the opportunity to earn your business and work with you!

  • Qualifying the customer.  (identifying phone shoppers and how to overcome price request, securing an apt with payment, properly identifying the needs of the customer and ensuring the customers’ expectations are met (we are not the cheapest but not the most expensive)

  • Follow up.  Phone call confirmations.  Securing the appointment and appointment reminders.  How to rebook cancellations and to lose a customer, aids in achieving customer expectations, aids in closing sales, creates business opportunities.

  • Lead phone calls.  How to cold call, how to provide information that results in a booked appointment.  

Day Two :  Sales Training.

A detailed focus on Front Office Support Staff and any other staff member responsible for consultations and sales. 

 

  • Incorporating front office systems for reception support staff to lock down sales

  • Performing the perfect consultation.  Getting 8/10 consultations to invest every month.

  • Receptionist up selling.  Add on sales! Getting event customers!!!!

  • Rebooked sales 

  • How to create consistency with every sale for big item sales. 

  • Achieving daily sales goals through 3 key steps 

  • How to create loyal customers that generate new sales every few months 

  • Creating the ultimate environment to close sales.  

  • Identify buyer types and personalities to earn business with each customer.

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Colorado Spring, Colorado 

Telephone:

1-833-432-2669

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